SoundSift — Refund and Cancellation Policy
This policy applies to all purchases of SoundSift plans. SoundSift is operated by Rulirela LLC, a Texas limited liability company, and forms part of our Terms of Service.
1. Two ways to buy with confidence
SoundSift includes a free tier with a monthly analysis allowance. It runs the same core analysis engine as the paid plans, so you can confirm SoundSift does what you need before spending anything. We encourage you to start there.
And if you do buy, you have 14 days to change your mind — see Section 4.1.
2. How purchases work
All SoundSift purchases are processed by Lemon Squeezy (Lemon Squeezy, LLC), our merchant of record and authorized reseller. Lemon Squeezy's name — typically shown as "LEMSQZY*" — appears on your card or bank statement rather than Rulirela LLC or SoundSift.
Refund requests should come to us first, at support@soundsift.app. We issue approved refunds through the Lemon Squeezy dashboard.
3. Cancellation
You may cancel a subscription at any time. There is no cancellation fee and no minimum term.
- Cancelling stops future renewals.
- Your paid access continues through the end of the billing period you have already paid for, then reverts to the free tier.
- Cancelling does not, by itself, generate a refund of the current period. See Section 4.
To cancel, use the subscription management link in your Lemon Squeezy order confirmation email, visit the Lemon Squeezy customer portal, or email support@soundsift.app and we will cancel it for you.
The SoundSift Pro 30-Day Pass is a one-time purchase and does not renew. There is nothing to cancel; access simply ends after 30 days.
4. Refunds
4.1 The 14-day refund — any reason, everyone
You may request a full refund within 14 days of your purchase, for any reason, whether or not you have used the Service. You do not need to explain why, and we will not ask you to.
This applies to every plan — Pro Monthly, Pro Annual, and the 30-Day Pass — and to every customer, wherever you live. For a renewal, the 14 days run from the date of the renewal charge, not from your original purchase.
To request one, see Section 8.
4.2 After 14 days
Beyond the 14-day window, digital access has been delivered and sales are final, with these exceptions. We will still refund you if:
- Duplicate or accidental charge — you were billed twice for the same period, or a purchase was made in error and not used.
- The Service did not work for you and we could not fix it — you contacted support with a technical problem that prevented you from using SoundSift, and we were unable to resolve it within a reasonable time.
- Where the law requires it — see Section 5.
4.3 After 14 days, we generally will not refund
- You changed your mind, or no longer need the Service, after substantial use.
- You forgot to cancel and the renewal falls outside the 14-day window. (If the charge was genuinely accidental, see Section 4.2(1) — contact us anyway.)
- You purchased the wrong plan but have used it. (Contact us anyway — we will usually help you switch.)
- The analysis output did not match your expectations or opinion. SoundSift produces estimates and AI-generated commentary, not guaranteed results, and this is exactly what the free tier and the 14-day window exist to let you evaluate.
4.4 Discretion
We consider requests individually and in good faith. If your situation is not listed above, email us and explain it — we would rather resolve a problem than have an unhappy customer.
5. Statutory rights
Nothing in this policy limits rights you have under mandatory consumer protection law. Consumers in some countries have non-waivable rights to cancel or return a purchase.
The 14-day refund in Section 4.1 is offered to every customer regardless of location, and is intended to meet or exceed those rights. If you believe your local law entitles you to more, contact support@soundsift.app and we will honor it.
6. Lemon Squeezy's independent discretion
Separately from this policy, Lemon Squeezy — as merchant of record — reserves the right to issue a refund at its own discretion within 60 days of purchase, typically to prevent a chargeback. That is Lemon Squeezy's decision to make and is outside our control.
7. Chargebacks
If you believe a charge is wrong, please contact us first at support@soundsift.app. We can usually resolve it faster than your bank can, and within the first 14 days we will refund you without asking why.
Filing a chargeback without contacting us costs us both the disputed amount and a dispute fee, and we may suspend the associated account while a chargeback is pending.
8. How to request a refund
Email support@soundsift.app with:
- The email address used for the purchase
- The Lemon Squeezy order number from your receipt (or the approximate date and amount)
- If you are outside the 14-day window, a brief description of what went wrong
We aim to respond within 2 business days. Approved refunds are issued to the original payment method. Once processed on our side, your bank or card issuer typically takes 5 to 10 business days to post the credit — that timing is set by them, not by us.
9. Changes to this policy
We may update this policy. Changes apply to purchases made after the revised "Last updated" date; they do not retroactively affect a purchase you have already made.
10. Contact
Rulirela LLC 2985 Grove Way Seguin, Texas 78155 United States support@soundsift.app